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Home • Jobs •PROVINCIAL ADMINISTRATION: WESTERN CAPE •Head Office, Cape Town

POST 11/212 : ASSISTANT DIRECTOR: INFORMATION MANAGEMENT

🏢 PROVINCIAL ADMINISTRATION: WESTERN CAPE 📍 Head Office, Cape Town ⏳ Closes: 14 Apr 2026 🧾 Post: 11/212

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Key details

Salary

R468 459 • per annum

Centre

Head Office, Cape Town

Closing date

14 Apr 2026

Job Highlight

Overview

Join us to manage and support hospital information systems like Clinicom, ensuring smooth operations and user support across health facilities.

Requirements

Experience

Appropriate experience in managing and supporting hospital information systems, specifically Clinicom and related HIS applications.

Appropriate experience in support and maintenance.

Appropriate experience in system support and maintenance, including monitoring system performance, resolving incidents, managing helpdesk calls, analysing root causes of system issues and ensuring timely resolution to maintain operational continuity.

Appropriate experience of hospital administrative and clinical processes.

Appropriate experience working on Electronic Health Record systems/modules.

Appropriate experience in training, user support, and system administration.

Appropriate experience with clinical and administrative processes in hospital or PHC settings.

Appropriate experience with master data management, quality control, and systems integration (e.g., NHLS, JAC, PHCIS, PREHMIS).

Inherent requirement of the job: Valid driver’s license.

Willingness to travel to WCDHW health institutions.

Willingness to work overtime when required Proven ability to lead and work effectively within a team environment.

Competencies (knowledge/skills): Good communication and interpersonal skills.

Strong problem-solving abilities and abilities to escalate issues appropriately.

Ability to provide user training and support across multiple systems.

Accurate data capturing and strong attention to detail.

Computer literacy, including MS Office and MS Teams.

Knowledge of Clinicom, Clinicom Evergreen, eCCR, FBE, EMCI, PMI Hygiene, NetTerm, BMC Remedy, HPRS, Terminology Services, and integration platforms.

Understanding of business process re-engineering and patient flow.

Understanding of system maintenance, enhancement processes, and quality control procedures.

Duties

(key result areas/outputs): Managing and supporting Hospital Information Systems (HIS), specifically Clinicom and related applications, ensuring the effective operation, coordination, user support and system oversight across facilities.

Provide operational oversight and support for Clinicom, NetTerm, eCCR and related systems, including incident management, system monitoring, release communication and ensuring the effective functioning of hospital information systems across supported facilities.

Liaise and communicate with HIS Management, Hospital Management, Information Officers and IT (CeI) regarding system updates, operational issues, outages, risks and system-related information, ensuring that relevant stakeholders are informed and supported.

Attend and participate in Application Centre meetings, MANCO sessions, workshops and hospital HIS or IMU meetings, and facilitate System Manager and System Controller meetings where required.

Manage and implement system change control processes, including the maintenance and updating of Master Files such as Inpatient, Outpatient, Service Groups, Medical Records, Theatre, Waiting Lists and Global Master Files through NetTerm in accordance with approved processes and Head Office requirements.

Coordinate and support system enhancements, new requirements and system development initiatives, including participation in Joint Application Development (JAD) sessions, sprint reviews and design discussions, and assist with the rollout and implementation of new system modules across facilities.

Provide onsite and remote support to facilities, including scheduled visits and virtual assistance, while assisting with system- related hardware and software issues such as workstation configuration, printing, client software and related technical challenges.

Manage user access administration and audit compliance, including processing access requests, maintaining appropriate documentation and ensuring compliance with system governance, audit and reporting requirements.

Support operational system workflows, including assisting users with AR (Billing) processes, Cost Centre Requisitioning (CCR), clinic cancellations, duplicate death corrections, diary template creation and other operational system functions.

Maintain data integrity and quality control, including Patient Master Index (PMI) data management between PHCIS and PREHMIS, conducting quality control on system interfaces with third-party systems such as Centricity Cardiology, RIS, 192 ECM, PHCIS and PREHMIS, and developing or maintaining quality control scripts and packages.

Identify and coordinate training requirements for system users and Information Management staff, develop training schedules for Information Officers and Core Trainers, and deliver formal or informal training on system functionality, enhancements and processes.

Manage staff and HR- related responsibilities, including performance management, staff development, leave management and task allocation.

Provide data reporting and analytical support, including generating patient and user reports through data mining applications such as Impromptu and supporting information management and operational reporting requirements.

Provide after-hours system support when required to ensure continuity of operations and support additional facilities where operationally necessary.