Key details

Job Highlight

Requirements

Experience

• Appropriate experience in a health care environment and working in a patient administration service environment. Appropriate experience in typing and minute taking. Inherent requirement of the job: Valid driver’s license code B/EB. Willingness to work overtime and on public holidays when required. Competencies (knowledge/skills): Computer literacy in MS Office Suite (Word
• Excel
• PowerPoint
• Outlook Access) and appropriate knowledge of MS Teams and OneDrive. Ability to work under pressure and in a team environment and must be able to manage difficult clients and conflict professionally. Ability to communicate effectively with patients
• visitors
• the general public and line managers and good general communication
• interpersonal
• organizational
• report-writing and problem-solving skills. Exercise good judgment in safeguarding confidential or sensitive information.

Duties

(key result areas/outputs): Effective administration support to the quality assurance management unit and Effective public service delivery: relief administration in quality assurance management unit, including support to the Occupational health and IPC units.

Effective management of patient redress request and Effective process management for receipt, completion and return of all patient complaints, compliments and suggestions in support of the quality assurance manager.

Provide an effective hospital help desk service including resource management support and effective management of office stocks supplies and assets.

Facilitate allied processes and ccompliance with relevant legislation, patients’ rights charter, complaints management policies.

Effective patient folder and personal information management in line with the Provincial Access to Information policies as well as the Protection of Personal Information Act.

How to apply

Tip: Many government posts require a completed Z83 form. Download it above and follow the guide.

Notes

Closing Date

14 April 2026, 17:00 PM