Key details

Job Highlight

Requirements

A minimum Grade 12 coupled with National Diploma (equivalent to NQF level 6) in Office Administration or Marketing. A minimum of 1-2 years’ work experience in Call Centre or related.

Exposure to an Office Administration set- up environment; and Basic knowledge of financial markets.

Duties

Client Service Support: Daily operation of RSA Retail Bond helpline.

Provision of all operational documents to clients on request.

Serve as access point to attend to all queries related to RSA Retail Bond and related issues.

Process telephonic application and acknowledge the receipt thereof in writing.

Process telephonic roll overs and assign incident number for recording purposes.

Guide and assist clients with online registration and application processes.

General Office Administration: Scan all incoming documentation for record and compliance purposes and easy electronic access.

Assign incoming requests and documents to the back-office team responsible for actioning the request.

Marketing and social media: Assist with responding to queries made on social media posts.

Participate in expos and marketing events.

Correspondence to stakeholders: Prepare tax certificates and send-off by electronic mail to investors.

Prepare interest statements of investors and send by electronic mail, Update investors on the status of their investments through electronic mail upon request, Reissue correspondence to investor upon request.

How to apply

Tip: Many government posts require a completed Z83 form. Download it above and follow the guide.

Notes

Other related documentation such as copies of qualifications, identity document, driver’s license etc need not to accompany the application when applying for a post as such documentation must only be produced by shortlisted candidates during the interview date in line with DPSA circular 19 of 2022.

With reference to applicants bearing professional or occupational registration, fields provided in Part B on the online Z83 must be completed as these fields are regarded as compulsory.

Failure to complete or disclose all required information will automatically disqualify the applicant.

No late applications will be accepted.

Shortlisted candidates will be subjected to suitability checks (SAQA verification, reference checks criminal and credit checks). SAQA evaluation certificate must accompany foreign qualifications (only when shortlisted).

Applications that do not comply with the above- mentioned requirements will not be considered.

All shortlisted candidates pertaining to Senior Management Services (SMS) posts will be subjected to a technical and competency assessment and a pre-entry certificate obtained from the National School of government is required prior to the appointment.

All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments.

One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment.

Candidates will be required to complete a financial disclosure form and undergo security clearance.

Foreigners or dual citizenship holders must provide a police clearance certificate from country of origin (only when shortlisted).

The Department of Water Sanitation is an equal opportunity employer.

In the filling of vacant posts, the objectives of section 195 (1) (i) of the Constitution of South Africa, 1996 (Act No: 108 of 1996) the Employment Equity imperatives as defined by the Employment Equity Act, 1998 (Act No: 55 of 1998) and relevant Human Resources policies of the Department will be taken into consideration.

Correspondence will be limited to short-listed candidates only.

If you do not hear from us within three (3) months of this advertisement, please accept that your application has been unsuccessful.

Faxed applications will not be considered.

The department reserves the right not to fill these positions.

Women and persons with disabilities are encouraged to apply and preference will be given to the EE Targets. OTHER POSTS