Key details

Job Highlight

Requirements

Competencies

• Strong Management and Leadership capability. Service delivery innovation
• client orientation and customer focus. People management and empowerment. Financial Management. Program and project management. Change management. Ability to instill appropriate processes and systems
• as well as enabling technology
• to support the Department in efficiently and effectively managing the required work. Support digital transformation. Excellent verbal and written communication
• as well as report writing and presentation skills. Problem-solving and analysis. Policy interpretation. Risk Management. Influencing
• networking
• conflict management and negotiation skills. Knowledge and Information management. Decision making and initiating action. Planning
• organising and time management. Computer literacy. Patriotism
• Honesty and Integrity.

Duties

The successful candidates will be responsible for, amongst others, the following specific tasks: Manage Operations of the Civic Services in the Local Office in accordance with the service delivery standards.

Coordinate and monitor the effective processing of enabling documents in local office and DHA service points.

Manage the security integrity of the national register in local offices.

Participate on outstretch programmes to ensure the accessibility of DHA services by the public.

Develop and Implement Civic Services strategies and plans.

Ensure that Operations in Local Offices meet the needs of the clients inline with the Departmental services standards.

Collate, interpret and manage statistically information on service standards, throughout times, bottlenecks, volumes and error rates.

Monitor and enforce the implementation of standard operating procedures (SOP’s) within Local Offices that adhere to the set requirements.

Provide expert advice and guidance to Local Offices on 72 Operational issues and matters.

Serve as a project leader within the Local Offices to ensure effective project in management implementation.

Ensure effective and efficient management of queues.

Manage the revenue collected from clients on services rendered by the Office.

Manage Immigration Services Operations in the Local Office in line with Immigration Act.

Establish and maintain relationships with stakeholders to support service delivery.

Implementation of Policies, Procedures, Directives, Acts and Regulations.

Manage governance risk and compliance (GRC).

Ensure effective and efficient management of human, physical and financial resources within the Local Office.

Coach and guide staff on compliance with all regulatory requirements.

How to apply

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