Key details

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Requirements

Experience

Appropriate working experience in Health Information Technology and Health IT Systems.

Appropriate experience in training end- users and core trainers on system functionality.

Appropriate experience in report writing and the use of tools such as Microsoft Excel, Power BI, and helpdesk systems (e.g., BMC).

Appropriate experience in a Health environment will be to your advantage.

Inherent requirements of the job A valid (Code B/EB) driver’s license.

Willingness to travel to Department of Health and Wellness facilities and services across the Western Cape.

Willingness to work overtime, with flexibility and adaptability in a changing Health IT environment.

Willingness to work in a team.

Competencies (knowledge/skills): Suitable skills in IT service management, system administration, data quality assurance, and end-user support.

Broad knowledge of health service business processes.

Appropriate experience in system support for the Integrated Health Solution (IHS), including modules such as Clinicom, AR Billing, Pharmacy Applications, PHCIS, Clinical Documentation, HECTIS, CAReS and ECM.

Strong communication skills to manage change processes and engage constructively with colleagues, managers, and stakeholders.

Knowledge of system administration, user access management, and master file maintenance.

Training and facilitation skills for both end-users and core trainers.

Problem- solving skills and business process re-engineering capabilities.

High computer literacy (MS Word, Excel, PowerPoint, Teams, OneDrive, SharePoint).

Ability to produce accurate system reports and conduct quality control testing of new releases.

Competency in health facility systems and processes, supported by relevant knowledge, skills, or work experience within a healthcare facility.

Duties

Provide end user support across all health facilities and services in the Western Cape.

Respond to and resolve helpdesk calls, investigate problems, and escalate where required.

Maintain and update master files, manage change control processes, control system access and print management, and ensure effective system operation.

Identify training needs, coordinate and deliver training to users and core trainers, and ensure knowledge transfer of new system changes.

Contribute to business process re engineering across IHS modules, ensuring the solution is optimised for efficiency and effectiveness.

Conduct quality control testing on new releases, generate reports, encourage correct system usage, and ensure dissemination of accurate information.

Assist with development, testing, and implementation of new or enhanced IHS modules and functionality.

Update and maintain system user manuals, guidelines, and procedures.

Provide additional support to the supervisor and system managers as required.

How to apply

Tip: Many government posts require a completed Z83 form. Download it above and follow the guide.

Notes

No payment of any kind is required when applying for this post.