Key details

Job Highlight

Requirements

Competencies

Interpersonal Relations.

Flexibility.

Accountability.

Analytical skills.

Planning and Organising.

Conflict Resolution.

Time Management.

Ability to meet deadlines.

Strong Client and customer service.

Computer literacy.

Planning and Organising.

Good verbal and written.

Communication skills.

Problem solving.

Report writing.

Duties

The successful candidates will be responsible for, amongst others, the following specific tasks: Supervise and coordinate the effective daily operations of the Marriages Unit.

Monitor daily performance against service level standards, including turnaround times, backlogs, trends, and error rates, and take corrective action or escalate in line with DHA guidelines.

Perform end-of- day operational controls and compile daily and weekly performance reports on turnaround times, volumes processed, and error rates.

Implement measures to ensure quality service delivery and adherence to prescribed standards.

Manage records and documentation in accordance with DHA records management policies and prescripts.

Attend to standard and non-standard operational requests and issues raised by staff.

Provide technical advice, guidance, and on-the-job support to staff in the execution of daily tasks.

Allocate daily work to staff members and monitor progress against daily targets and outputs.

Identify operational challenges (capacity constraints, training gaps, bottlenecks) and recommend solutions to management.

Coach and guide staff on DHA policies, procedures, and compliance requirements.

Remain up to date with legislative requirements, DHA policies, and circulars, and ensure accurate implementation.

Liaise with Front Offices, Foreign Offices, and members of the public regarding application status, enquiries, and advisory matters.

Escalate all irregularities and suspected fraudulent activities to management or Counter Corruption and Security in accordance with prescribed procedures.

Support digital transformation initiatives.

Client Service and Stakeholder Relations.

Risk Management, Compliance, and Quality Assurance.

Ensure effective and efficient management of human, physical and financial resources within the Unit.

Coach and guide staff on best practices and compliance with regulatory requirements.

How to apply

Email: civicsrecruitment@dha.gov.za

Tip: Many government posts require a completed Z83 form. Download it above and follow the guide.

Notes

Applicants are not required to submit copies of qualifications and other relevant documents on applications but must submit Z83 and a detailed Curriculum Vitae.

Applications quoting the correct reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents .

Received applications using the incorrect application form (old Z83) will not be considered.

Each application for employment form must be fully completed, signed and initialled by the applicant.

Failure to sign this form may lead to disqualification of the application during the selection process. A recently updated, comprehensive CV as well as a fully completed and initialled new signed Z83 (Section A, B, C & D are compulsory and section E, F and G are not compulsory if CV it is attached).

However, the question related to conditions that prevent re-appointment under Part-F must be answered.

Non-RSA Citizens/Permanent Resident Permit Should you be in possession of a foreign qualification; it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA) (only when shortlisted).

All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments.

One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment.

Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered.

Due to the large number of applications we envisage to receive, applications will not be acknowledged, if you have not been contacted within three (3) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.

Correspondence will be limited to short-listed candidates only.

Therefore, only shortlisted candidate for the post will be required to submit the documents on or before the date of the interview.

The successful candidate will have to undergo security vetting.

His / her character should be beyond reproach.

The appointment is subject to security clearance, verification of qualifications and competency assessment (criminal record, citizenship, credit record checks, qualification verification and employment verification).

Applicants must declare any pending criminal, disciplinary or any other allegations or investigations against them.

Should this be uncovered during / after the interview took place, the application will not be considered and in the unlikely event, that the person has been appointed such appointment will be terminated.

The successful candidate will be appointed subject to positive results of the security vetting process.

All applicants are required to declare any conflict or perceived conflict of interest, to disclose memberships of Boards and directorships that they may be associated with.

The successful candidates will be appointed on a probation period of 12 months and will be required to sign a performance agreement.

The suitable candidate will be selected with the intention of promoting representivity and achieving affirmative action targets as contemplated in the Department’s Employment Equity Plan.

The Independent Police Investigative Directorate reserves the right to fill or not fill the post. OTHER POST