Key details

Job Highlight

Requirements

Competencies

Service Delivery Innovation.

Client Orientation and Customer Focus.

People Management and Empowerment.

Honesty and integrity.

Programme and Project Management.

Business Continuity.

Decision Making.

Influencing and networking.

Attention to detail.

Process analysis and improvement.

Conflict resolution and management.

Confidentiality.

Ability to work independently and under pressure, managing multiple cases and deadlines.

Presentation skills.

Communication skills.

Planning and Organising skills.

Computer literacy.

Investigation skills.

Capability and leadership skills.

Duties

The successful candidate will be responsible for, amongst others, the following specific tasks: Monitor the daily operations of all external reporting channels (phone, email, web, post, etc.), ensuring accessibility, reliability, and anonymity as guaranteed by policy and legislation (such as the Protected Disclosures Act 2000).

Develop, document, and implement clear operating policies, standard operating procedures (SOPs), and directives for the handling, assessment, and investigation of all reported information.

Ensure all reports are accurately received, logged with case control numbers, and channelled to the appropriate internal division (e.g., HR, Legal, Audit) for timely and objective investigation.

Facilitate and implement strict protocols to protect the identity of whistleblowers, ensuring that any identifying information is removed from reports while maintaining the substance of the report.

Facilitate the development, communicate, enforce related policies and procedures.

Facilitate the development, performance and delivery of the internal support to the unit, to produce reliable and delivery solutions, to maximise performance and profitability against pre-agreed targets.

Conduct ongoing training and awareness programmes for employees and management about the hotline, disciplinary policies, and the code of conduct as required.

Ensure business transformation and partnership with various stakeholders.

Compile tactical plans aligned to business requirements.

Liaise with internal and external stakeholders on matters related to the investigation.

Benchmark with various institutions for best practice.

Coordinate, revisit, review and streamline all processes to ensure accuracy and efficiency.

Facilitate and implement improvement of projects in the unit.

Contributes towards the formulation of investigation Framework, policies, processes and circulars.

Enforce 55 compliance to regulations and policies guidelines in the department.

Monitor and maintain issues related to investigation practices and security breaches by staff.

Participate in the activities in relevant structures i.e.

Investigations Information Coordination Committee (IICC) and the South African Banking Risk Information Centre (SABRIC).

Report on all risk and financial indicators including e.g. financial losses, overpayment, etc. according to required format.

Keep up to date with compliance and regulatory requirements and liaise with all relevant stakeholders within and external to the Organisation to ensure accurate implementation.

Interpret and implement all organisational circulars, policy and other communications that impact on the operation of the business unit.

Implement compliance with all duties of the employer in terms of the applicable legislative framework falling within office duties.

Develop the activity plan for the unit and ensure effective prioritisation and resource planning.

Agree on the training and development needs of the unit.

Implement effective talent management processes within the unit (attraction, retention, development).

Administer the implementation of compliant performance management.

Ensure that employees are equipped with the required skills and resources to perform optimally.

Administer compliance of the unit against asset management, supply chain and policy requirements.

How to apply

Email: ccssrecruitment@dha.gov.za

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