Key details

Job Highlight

Requirements

Experience

Appropriate working experience in Health 197 Information Technology and Health IT Systems and suitable skills in IT service management, system administration, data quality assurance, and end-user support.

Appropriate experience in- training end-users and core trainers on system functionality.

Appropriate experience in report writing and the use of tools such as Microsoft Excel, Power BI, and helpdesk systems (e.g., BMC).

Appropriate experience in a Health environment will be to your advantage.

Appropriate experience in managing and supporting hospital information systems, specifically CLINICOM and related HIS applications.

Appropriate experience in providing support and maintenance to health institutions.

Appropriate experience in system support for the Integrated Health Solution (IHS), including modules such as AR Billing, PHCIS, Clinical Documentation, HECTIS, CARES.

Inherent requirements of the job: A valid (Code B/EB) driver’s licence.

Willingness to travel to Department of Health and Wellness facilities and services across the Western Cape.

Willingness to work overtime, with flexibility and adaptability in a changing Health IT environment.

Proven ability to lead and work effectively within a team environment.

Competencies (knowledge/skills): Broad knowledge of health servi-ce business processes.

Strong communication skills to manage change processes and engage constructively with colleagues, managers, and stakeholders.

Knowledge of system administration, user access management, and master file maintenance.

Training and facilitation skills for both end-users and core trainers.

Problem-solving skills and business process re-engineering capabilities.

High computer literacy (MS Word, Excel, PowerPoint, Teams, OneDrive, SharePoint).

Ability to produce accurate system reports and conduct quality control testing of new releases.

Competency in health facility systems and processes, supported by relevant knowledge, skills, or work experience within a healthcare facility.

Duties

(key result areas/outputs): Provide end user support across all health facilities and services in the Western Cape for various health application, especially CLINICOM.

Respond to and resolve he-lpdesk calls, investigate problems, and escalate where required.

Maintain and update master files, manage change control processes, control system access and print management, and ensure effective system operation.

Identify training needs, coordinate and deliver training to users and core trainers, and ensure knowledge transfer of new system changes.

Contribute to business process reengineering across IHS modules, ensuring the solution is optimised for efficiency and effectiveness.

Conduct quality control testing on new releases, gene-rate reports, encourage correct system usage, and ensure dissemination of accurate information.

Assist with development, testing, and implementation of new or enhanced IHS modules and functionality.

Update and maintain system user manuals, guidelines, and procedures.

Provide additional support to the supervisor and system managers as required.

How to apply

Tip: Many government posts require a completed Z83 form. Download it above and follow the guide.

Notes

Closing Date

14 April 2026, 17:00pm