Key details

Job Highlight

Requirements

• Experience providing desktop support
• remote support
• and enduser training. Experience classifying and resolving incidents and knowledge of ITIL/incident management. Experience with configuration man-agement
• asset tracking
• and baseline repositories. Experience with operating systems
• the Microsoft platform
• and system administration. Experience in backup
• storage
• retention
• and restoration processes. People management and stakeholder engagement experience. Ability to prepare technical and operational reports and contribute to service improvement. Computer Literacy (Microsoft Office Packages). Knowledge of legislative and regulatory framework.

Duties

Implement desktop support operations: Provide logical access security, application and desktop support; install and re-install software.

Deliver remote and mobile support and train end users on desktop tools and applications.

Incident Management: Classify incidents, assess impact and urgency, escalate and implement emergency changes where necessary.

Identify root causes and ensure timely resolution or escalation.

Manage data: Manage storage and retention arrangements, data disposal and backup & restoration processes.

Configuration and assets: Maintain configuration repository and baselines, identify configuration items and record asset movements. 106

How to apply

Email: applications@thedtic.gov.za

Tip: Many government posts require a completed Z83 form. Download it above and follow the guide.

Notes

In terms of the dtic's EE requirements, preference will be given to African males, Coloured females and White males.