Key details

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Requirements

Grade 12 (NQF Level 4) or equivalent.

No experience.

Special requirements (Skills needed): Knowledge on operating a Telephone automatic Switchboard.

Language proficiency in English (written and verbal). .Analytical and innovative thinking as well as problem solving skills.

Excellent interpersonal skills.

Sound Organisational Skills.

High level of Reliability.

Ability to act with tact and discretion.

Good people skills.

Excellent Telecom Operator/ Switchboard Skills.

Receive and answer incoming calls.

Forward calls to the appropriate division/section/person, answer general enquiries, make calls and keep record of private calls.

Record and maintain a register for security-related purpose.

Note down and give messages to the people.

Interpersonal relationships, audible voice and ability to verbally exchange information requiring helpfulness and politeness.

Member must be able to sit for longer period, work under pressure, and over time.

Duties

Ensure that switchboard is properly manned and that relief arrangements are made when needed so that telephone traffic flows properly and are always in a proper working order, report all defect and ensure that repairs are done speedily.

Ensure that switchboard apparatus is handled properly to prevent unnecessary interruption of telephone enquiries.

Check private calls and see to it that costs are recovered.

Train new and relief staff.

Keep departmental telephone directory up to date and distribute amendments as and when necessary.

Arrange for the installation and moving of telephones.

Record and maintain a register for security related purposes.

Liaise with personnel division 21 when recruiting and selecting telecom operators.

Supervise subordinates.

Assist with the performance assessments/incentives of subordinates.

How to apply

Email: afbdbnhr@dod.mil.za

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